Managing Alerts in Adobe Journey Optimizer

In Adobe Journey Optimizer, alerts play a crucial role in monitoring and responding to critical system events. Alerts notify you when specific conditions are met, helping you proactively manage your campaigns and ensure smooth operations.

Accessing Alerts

1. Navigate to the Alerts Section:
   • Access the Alerts section by clicking on “Administration” in the left menu of Journey Optimizer.
   • Select “Alerts” to view the available options.
2. Subscription Management:
   • Browse through the list of available alerts such as the Journey Custom Action Failure alert and the Read Audience Trigger Unsuccessful alert.
   • To subscribe to an alert, click on the respective alert and select the “Subscribe” option. You can also unsubscribe using the same method if needed.
3. Notification Settings:
   • Alerts can be configured to notify users through two main channels:
     • In-App Alerts: These appear in the notification center located in the top right corner of the Journey Optimizer interface.
     • Email Alerts: Configure email notifications by referring to the Adobe Experience Platform documentation. By default, only in-app alerts are enabled.

Understanding Alert Types

• Journey Custom Action Failure Alert:
  • This alert triggers when errors on a specific custom action exceed 1% within a 5-minute interval.
  • To troubleshoot, follow these steps:
    • Check the journey report for details on error reasons.
    • Review journey stepEvents to gather more information on the failureReason.
    • Verify the custom action configuration, ensuring authentication is correctly set up.
• Read Audience Trigger Unsuccessful Alert:
  • This alert notifies if a Read Audience activity fails to process profiles within 10 minutes of its scheduled execution time.
  • Troubleshooting steps include:
    • Check audience counts in the Experience Platform interface to ensure proper configuration and audience availability.

Event Subscriptions

• I/O Event Notifications:
  • Alerts can also be subscribed through I/O Event notifications, which are organized into different subscription packages aligned with specific Journey Optimizer alerts.

Additional Tips

• Resolution Notifications:
  • Subscribers receive a “Resolved” notification when an alert condition is resolved, ensuring timely updates on the status of issues.

Important Considerations

• Alert Scope: Alerts in Adobe Journey Optimizer are applicable only to live journeys and do not trigger for journeys in test mode.
• Documentation: Refer to the Adobe Experience Platform documentation for detailed instructions on configuring and managing alerts effectively.

By following these steps, you can effectively leverage alerts in Adobe Journey Optimizer to enhance monitoring capabilities and maintain campaign performance seamlessly.